Refund Policy
At GEGWholesale, we provide a 30-day return policy. You have 30 days from the date of receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Be in its original condition, unworn or unused.
- Include all original tags and packaging.
- Have a receipt or proof of purchase.
To initiate a return, please contact us at support@gegwholesale.com. Once your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
If you have any questions about the return process, feel free to reach out to us at support@gegwholesale.com.
Damaged or Incorrect Items
We recommend inspecting your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. Our team will evaluate the issue and work to resolve it promptly.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (e.g., food, plants).
- Custom-made or personalized items.
- Personal care products (e.g., beauty or hygiene items).
- Hazardous materials, flammable liquids, or gases.
If you’re unsure whether your item qualifies for a return, please contact us for clarification.
Additionally, returns are not accepted for:
- Sale or discounted items.
- Gift cards.
Exchanges
The fastest way to receive a replacement item is to initiate a return for the original product. Once your return is approved, you can place a new order for the desired item.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or denial of your refund. If approved, your refund will be issued to your original payment method. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
For any further assistance, feel free to contact our support team at support@gegwholesale.com.